- Passenger News
- 06. February 2018
- Alpha Trains
Certified for the “passenger trains” division
Alpha Trains Receives ISO 9001 Certification
Alpha Trains Europa GmbH has been certified under DIN EN ISO 9001:2015 for the “passenger trains” division. The technical monitoring association TÜV Rhineland issued the certificate after thorough auditing and without any objections at the very first attempt. The certificate confirms that the leasing company meets the highest standards for train safety and continuous improvement of the company’s internal quality management system.
In particular, the certificate covers the procurement, leasing and fleet management of rail vehicles. Special mention was made of the alignment of the quality management system to the specific needs of customers. “Our focus is on the safety of our trains and the satisfaction of our customers. The certification and our many years of success in the market show that we are succeeding in this and that our quality management system works”, says Thomas Schmidt, Managing Director, Passenger Division at Alpha Trains Europa GmbH.
Particularly in the rolling stock sector, where safety plays an important role, the quality of the vehicles and services must be high: Processes must be interconnected intelligently, procedures must be transparent, and technical documentation must be completely up to date. To achieve this, it is important that workshops and suppliers work together closely – this, too, is an important aspect of quality management. Alpha Trains has been promoting this interchange for many years through operator workshops and workshop audits.
In general, the requirements of ISO 9001 ensure that products and services meet the expectations of customers. This covers the fundamental entrepreneurial goals and guidelines as well as the individual processes, procedures and documentation systems in great detail. The ISO 9001 process also defines a regular auditing schedule for the future – guaranteeing a continuous improvement in quality.